dj baji999's Privacy Policy

Scope and Applicability of This Policy

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the dj baji999 platform. It takes effect whenever you visit our website, open an account, make a deposit or withdrawal, play games, or contact our support team.

By using our platform's services, you are considered to have read this Privacy Policy and agreed to its terms. This Policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing the relationship between you and us.

This Policy applies only to users located in Bangladesh and has been prepared in accordance with Bangladesh's relevant data protection regulations. We believe personal privacy is a fundamental right, and dj baji999 treats that right with the utmost importance.

Information We Collect

dj baji999 collects only the information that is genuinely necessary for providing services, managing accounts, and meeting legal obligations. The categories of information are described below:

2.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Chosen username and password (stored in encrypted form)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals on our platform. We store records of these mobile wallet transactions, including amounts and timestamps. However, we never collect your mobile banking PIN or password.

2.3 Gaming and Activity Information

Information about your usage of the platform that is recorded automatically:

• Game history, bet amounts, and results
• Login times and session duration
• Activity details per session
• Bonus usage and wagering information

2.4 Technical Information

Information about the device and network you use to access the platform — such as IP address, device type, browser type and version, operating system, and referral URL — is collected automatically.

2.5 Support Communication Information

When you contact us for support via 24/7 live chat or email, records of those conversations are stored. This helps us maintain service quality and provide you with better assistance in the future.

Purpose and Legal Basis for Collecting Information

dj baji999 processes your information for the following purposes. A clear legal basis exists for each purpose:

3.1 Account Management and Service Delivery

Creating, maintaining, and securing your account; processing transactions; providing bonuses and rewards; and personalising your gaming experience — these fall under our contractual obligations.

3.2 Identity Verification and Fraud Prevention

Verifying the age and identity of users is a core responsibility. We verify identity-related information to prevent those under 21 from using the platform and to take action against money laundering and fraud.

3.3 Responsible Gaming Support

We monitor your gaming activity so that we can act promptly if signs of unusual or risky behaviour appear. Adhering to the Responsible Gaming Policy is an integral part of our platform.

3.4 Technical Maintenance and Improvement

Technical information is used to analyse website and app performance, identify errors, and improve the overall user experience.

3.5 Communication and Marketing

With your permission, we may share relevant promotional information, bonus offers, or important platform updates with you. You can request to stop receiving such communications at any time.

Sharing Information with Third Parties

dj baji999 does not sell your personal information or share it with third parties for commercial gain. However, sharing information may be necessary in certain situations:

• Payment Processors: Information necessary to complete transactions is shared with mobile wallet service providers such as bKash, Nagad, Rocket, and Upay.
• Game Providers: Game studios such as Evolution, Pragmatic Play, PG Soft, and JILI may receive limited information for the purpose of providing technical services.
• Legal Obligations: We are required to provide information if a competent court or government authority requests it by law.
• Fraud Prevention Agencies: Relevant investigative agencies may receive necessary information to help prevent money laundering and fraud.
• Technology Service Providers: Third-party technology companies that help operate our platform's infrastructure receive limited access to information under strict confidentiality agreements.

In each of the cases listed above, only the minimum necessary information is shared, and third parties may not use that information for their own purposes.

Cookies and Tracking Technologies

Our website uses various types of cookies and similar tracking technologies. These are stored in your browser as small data files.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, managing security tokens, and remembering your language preferences. Disabling them will prevent the website from working properly.

5.2 Functional Cookies

These cookies are used to provide a personalised experience by remembering your preferences and settings. They are optional, but disabling them will limit some features.

5.3 Analytical Cookies

Analytical cookies are used to review website traffic, understand which pages are visited most, and identify which features need improvement. This information is used in aggregated and anonymised form.

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent you from logging in to the platform and using services normally.

Data Retention and Security

To keep your information secure, dj baji999 has adopted industry-standard technical and procedural safeguards:

6.1 Encryption

All data transfers on the website and app are encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive personal information are stored with strong encryption.

6.2 Access Controls

Only staff members who need your personal information for their work can access it. All staff are bound by confidentiality agreements and receive regular training on privacy obligations.

6.3 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for the period required to meet legal obligations. Once the required period has passed, information is securely deleted or anonymised.

6.4 Security Breach Management

If there is any reason to suspect that the security of your information has been compromised, we will notify you and the relevant authorities as quickly as possible and take the necessary steps to address the harm.

Your Rights

You have several important rights over your personal information. Contact our support team to exercise these rights:

• Access: You have the right to know what information we hold about you. We will provide a copy of your information upon written request.
• Correction: You have the right to correct any inaccuracies in your information. This can be done through your account settings or via the support team.
• Deletion: In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a set period to meet legal obligations.
• Objection to Processing: You can object to the use of your information for marketing purposes at any time.
• Portability: You can request that information you have provided be made available in a structured, easily readable format.
• Withdrawal of Consent: For any information processed on the basis of your consent, you may withdraw that consent at any time.

On our About Us page, you will find more detailed information about dj baji999, which will help you better understand our operations and values.

Protection of Minors

dj baji999 is an adults-only platform and is strictly operated for those aged 21 and above. We never intentionally collect personal information from minors.

Age verification is a mandatory step during registration. If we have reason to suspect that a minor's information has entered our system, we will immediately suspend that account and securely delete the associated information.

If you believe a minor has opened an account on our platform, please notify our support team immediately.

External Links and Third-Party Services

Our platform may occasionally reference third-party services. Those third-party websites or services have their own privacy policies, for which dj baji999 is not responsible.

Game providers used on our platform — such as Evolution, Pragmatic Play, PG Soft, and JILI — operate their own data security measures. We share only the minimum information necessary with these providers to operate gaming services.

Changes to This Policy

dj baji999 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date on this page of the website
• By sending a notification to your registered mobile number or email
• By displaying a notification on the first page after you log in to the platform

If you continue to use the platform after the updated policy takes effect, it will be considered that you have accepted the new policy. We therefore recommend visiting this page regularly.

Contact

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your information, or want to submit a complaint, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Instant support via the website and app
• Email: [email protected]

You can also visit our FAQ section for answers to common questions, where many frequently asked questions are answered in detail.

We try to respond to all requests as quickly as possible. Your privacy and data security are among our highest priorities.